Primary Contact: Act as the initial point of contact for IT assistance, resolving fundamental technical problems and responding to user enquiries.
Incident Management: Record and oversee incidents utilising IT support systems, prioritising concerns according to their severity.
Fundamental Problem-Solving: Identify and address typical IT challenges, including password resets, software installations, and connectivity concerns.
Escalation: Refer intricate problems to advanced support levels (L2/L3) when required.
Oversight: Oversee systems and applications through a range of monitoring tools to guarantee peak performance.
Location: North nazimabad
Shift: Morning
If you're interested, please share your resume at mohdalibhimani@gmail.com or WhatsApp at +92-304-2204258.
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