We are a UK-based company expanding our operations with a new center in Pakistan. We are seeking a dynamic and results-driven Operations Manager to oversee our call center operations. The ideal candidate will have a proven track record in lead generation, team management, and UK campaigns, preferably within the service industry. This is a unique opportunity to work closely with the UK-based owner, who will be personally overseeing the project to ensure its success.
Key Responsibilities:
Manage and lead a team of call center agents to achieve and exceed performance targets.
Oversee lead generation campaigns, ensuring high-quality results and alignment with UK campaign requirements.
Handle claim deposit processing and ensure accurate, timely reporting.
Monitor and optimize team performance through regular training, coaching, and performance reviews.
Ensure compliance with UK campaign standards and company policies.
Foster a positive, motivating, and productive work environment.
Develop and implement strategies to improve operational efficiency and customer satisfaction.
Report key performance metrics and provide actionable insights to senior management and the UK-based owner.
Collaborate with the UK team to align operations with company goals and standards.
Requirements:
Proven experience in a call center operations role, preferably with exposure to UK-based campaigns or the service industry.
Strong leadership and team management skills, with the ability to inspire and guide a diverse team.
Excellent communication and interpersonal abilities, with fluency in English.
Experience in claims processing and deposit management is highly desirable.
Confident, proactive, and solution-oriented mindset.
Willingness to work onsite at Bahria Town Phase 7, Rawalpindi, during the hours of 2 PM – 11 PM (Monday to Friday).
Ability to adapt to a fast-paced, dynamic environment and work closely with international stakeholders.
Benefits:
Competitive salary package with performance-based incentives.
Opportunity to work directly with the UK-based owner and gain international exposure.
Growth opportunities within a rapidly expanding company.
Professional and supportive work environment with a focus on employee development.
Be part of a UK-based company with a strong reputation and commitment to excellence.
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