Company Overview:
A multinational automotive company with a strong presence in LATAM and the GCC, specializing in buying and reselling second-hand cars.
Key Responsibilities:
Customer Interaction: Engage with potential and existing customers via phone calls and WhatsApp, ensuring prompt and professional communication.
Lead Management: Handle and process 30+ new leads daily, ensuring timely follow-ups.
Customer Support: Address customer inquiries, provide information about services, and assist in the car-selling process.
Follow-up & Engagement: Ensure continuous engagement with customers, making multiple follow-up attempts before marking a lead inactive.
Lead Categorization: Classify leads as Warm, Hot, or Not Interested for effective tracking and service.
Appointment Scheduling: Coordinate with the Hub Team to schedule visits and keep customers informed about their progress.
Tracking & Reporting: Maintain accurate records of customer interactions, lead status, and service updates.
Performance Monitoring: Track car sales and customer conversions, ensuring smooth coordination with the internal team.
Skills & Qualifications:
Experience in customer service, sales support, or lead handling from classified websites where the company is present.
Minimum 2 years of experience in a customer-facing role (CSR, sales support, or client relationship management).
Strong communication and problem-solving skills, with a customer-centric approach.
Ability to coordinate efficiently with internal teams to provide seamless customer service.
Detail-oriented with excellent follow-up skills to ensure no customer query goes unanswered.
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