Join a fast-paced customer support team where your technical skills and communication abilities can make a real impact!
Key Responsibilities:
Respond to customer queries via phone, email, chat, or support tickets Troubleshoot technical issues and provide step-by-step guidance Escalate complex cases to Tier 2 or engineering when required Document issues and resolutions accurately in the CRM/helpdesk Provide feedback to product teams on recurring problems Assist in improving help content (FAQs, knowledge base) Follow up with customers to ensure resolution and satisfaction Meet KPIs for response time, CSAT, and resolution rate
What We’re Looking For:
Strong technical troubleshooting and customer service experience Familiarity with tools like Zendesk, Freshdesk, or Salesforce
Email CVs to: mudasirbarii@outlook.com
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