Job Summary:
Leading Privilege Banking branch to deliver world-class client experience & a highly profitable business.
Job Responsibilities:
Designing and then effectively executing a business strategy to run a Privilege branch in a highly profitable way: meeting the monthly, quarterly, and annual budget.
Actively soliciting new clients and relationships to grow the branch balance sheet and deposits. Focusing on current accounts, followed by savings accounts & fixed deposits.
Focusing on deepening existing relationships through service excellence, upsell, and cross-sell to enhance client stickiness and client-engagement.
Driving Privilege Banking branch as a one-stop-shop bank for a client’s all financial needs: personal (consumer/banca/investments), commercial, and corporate banking.
Being a role model for the team with respect to new sales (client field calling), relationship management (listening & understanding client needs), & service excellence (solution-focused).
Reviewing internal processes and procedures for continuous improvement to simplify and ease out client service delivery.
Owning the exterior and interior physical space of the branch setting industry standards for cleanliness, friendliness, and welcoming environment.
Diligently enforcing bank’s/regulatory (i) ‘know your customer’ policies, (ii) anti-money laundering policies, and (iii) delivering robust controls.
Leading, coaching, and motivating branch staff to deliver world-class performance. Actively engaging them on strategy and execution. Ensuring world-class teamwork.
Having a dynamic focus on delivering revenue objectives, and effective cost management programs through unconventional and out-of-box thinking.
Additional Information:
Any other work assigned by Management.
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