Layer 1 Support Engineer 

• Primary Contact: Act as the initial point of contact for IT assistance, resolving fundamental technical problems and responding to user enquiries.
• Incident Management: Record and oversee incidents utilising IT support systems, prioritising concerns according to their severity.
• Fundamental Problem-Solving: Identify and address typical IT challenges, including password resets, software installations, and connectivity concerns.
• Escalation: Refer intricate problems to advanced support levels (L2/L3) when required.
• Oversight: Oversee systems and applications through a range of monitoring tools to guarantee peak performance.

Location: North nazimabad 

Shift: Morning

If you're interested, please share your resume at mohdalibhimani@gmail.com or WhatsApp at +92-304-2204258.