Job Description: Customer Support Executive

Role Overview:

We are seeking a dedicated Customer Support Executive to manage inbound and outbound calls. The ideal candidate will handle customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution through follow-up. This role requires strong communication skills to coordinate with internal teams and keep records of customer interactions, comments, and complaints. The ability to multitask, prioritize, and manage time effectively is essential.

Key Responsibilities:

• Address customer complaints promptly, providing suitable solutions and alternatives.
• Ensure customer issue resolution through diligent follow-up.
• Communicate and coordinate with internal teams to facilitate customer service.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Manage multiple tasks efficiently, prioritize workload, and manage time effectively.

Requirements:

• Proven experience in customer support or as a Client Service Representative.
• Demonstrated ability to consistently exceed performance quotas.
• Strong phone contact handling skills with active listening capabilities.
• Excellent communication and presentation skills.
• Proficient multitasking, prioritization, and time management skills.

*Experience:*

- Minimum of 1-2 years of relevant industry experience.

Education:

Graduates from reputable universities are preferred.

Fresh graduates are also encouraged to apply.

Behavioral Attributes:

• Professional demeanor.
• Strong team coordination skills.
• Ability to report effectively to management.

Additional Benefits:

Monthly salary increment based on performance.

1 month of paid training.

Application Instructions:

For more information or to apply, contact us via WhatsApp at 03402424569.

No walk-in interviews are allowed.

If you are passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced environment, we encourage you to apply.