Layer 1 Call Support Engineer (Female)

Engage with customers: Respond to incoming support calls, offering prompt help to users facing technical issues.

Problem Recognition: Recognise and record user concerns precisely throughout the conversation.

Problem Resolution: Provide step-by-step guidance to resolve issues over the phone, ensuring user satisfaction.

Follow-Up: Arrange subsequent calls or actions if problems remain unresolved after the first call.

Record Keeping: Keep comprehensive logs of support interactions, noting the problems reported, steps taken, and solutions offered.

Location: North nazimabad 

Shift: Morning

If you're interested, please share your resume at mohdalibhimani@gmail.com or WhatsApp at +92-304-2204258.